FREQUENTLY ASKED QUESTIONS
Q: What is Cliburn Essentials?
A: It’s our subscription package for the 2020–2021 season. Three times a year, you’ll receive a special Cliburn box, with a surprise gift and a menu of experiences specially curated for that period –three boxes total, arriving in fall, winter, and spring.
Q: How does Cliburn Essentials Work?
A: All subscribers receive one Cliburn Essentials box in the mail, three times. The box contains the menu of experiences offered during that three-month period (also sent to you via email), along with other surprise gifts.
You may choose as many experiences that interest you! Some events require advanced notice of attendance, and reservations can be made after purchasing your subscription through our Essentials subscriber page.
Q: What’s inside the Cliburn Essentials box?
A: Each Cliburn Essentials box will include a quarterly menu of experiences, a surprise gift, and more!
Q: How much does it cost? What does the cost include?
A: $250. The one-time subscription price includes three Cliburn Essentials boxes and exclusive access to in-person and digital experiences during each three-month period. All concert tickets are included in your subscription but require an RSVP. To purchase your subscription, click here.
Please note: To attend in-person experiences, each person will need to purchase their own subscription.
Q: How do I buy a Cliburn subscription package?
A: Visit cliburn.org/essentials to purchase.
Q: When will I receive my Cliburn Essentials boxes?
- Fall Box (October – December 2020): Subscriptions placed between October 7 – November 30, 2020 will be shipped within a few business days of your purchase date. Please Note: Shipping delays may occur due to the holiday season.
- Winter Box (January – March 2021): Scheduled to ship mid-December 2020
- Spring Box (April – June 2021): Scheduled to ship mid-March 2021
Q: Where do you ship each subscription box? What carrier do you use?
A: Each box is mailed through the United States Postal Service using Retail Ground shipping. To find out more about the USPS, click here. The latest service alerts from the USPS are located at the links below:
Note for international patrons: We are thrilled to have you join us! Please note that international shipping will incur an additional charge for all subscriptions mailed outside the United States and will be billed separately. Due to international service disruptions, please allow extra time for delivery. To opt-out of the physical box mailing, please contact Kristen Stogdill at +1 (817) 738-6536 or via email at firstname.lastname@example.org.
Q: I do not live in the DFW area, can I still subscribe?
A: Yes! All Cliburn patrons regardless of their location have the opportunity be a part of Cliburn Essentials subscription package. A post-concert recording will be sent to all subscribers exclusively.
- International patrons: International shipping will incur an additional charge for all subscriptions mailed outside the United States. You will be billed separately. Due to international service disruptions, please allow extra time for delivery. To opt-out of the physical box mailing, please contact Kristen Stogdill at (817) 738-6536 or via email at email@example.com.
Q: How would I designate this subscription as a gift for someone else?
Check “This is a gift” when purchasing your subscription and enter your gift recipient’s name and address on the order form. A separate email will be sent to your gift recipient.
Q: What safety guidelines and protocols will be in place at in-person events?
A: The safety and security of our patrons, artists, and partners is our top priority. Visit our page on event safety for full details.
Q: Are single tickets going to be available for in-person concerts? I want to bring a friend with me.
A: Concert Tickets are offered to Cliburn Essentials subscribers, first. Additional single tickets may be offered for purchase, the week of the concert, subject to availability.
Q: What happens if in-person events cannot take place?
A: The Cliburn is planning two in-person concerts for each quarter. Special recordings will be provided for subscribers only, should they be unable to or feel uncomfortable attending. If concerts are unable to take place because of the pandemic or weather, they will be replaced with additional premium digital content.