Last Updated: May 2018

The Cliburn is committed to protecting your privacy. This Privacy Policy sets out how The Cliburn uses and protects any information that you give The Cliburn or that is collected when you use this website. Your use of The Cliburn website www.cliburn.org constitutes your agreement to these terms and conditions.

The Cliburn may change this policy from time to time by updating this page. You should check this page and the “Last Updated” date above from time to time to ensure that you are aware of and agree to any changes.

Except for the uses noted in this Privacy Policy, The Cliburn does not disclose email addresses or other personally identifiable information supplied on a web form or via an email message to any outside organizations except authorized vendors and service providers who need access to such information to carry out their services on behalf of The Cliburn. The Cliburn’s vendors and service providers provide services such as payment processing, online registration assistance, and website maintenance and hosting.

As addressed in more detail below, we may generally collect the following information from users of The Cliburn website:

  • IP Address
  • Email Address
  • Information about the browser or client you use to access this web site
  • Demographic information such as address, geographic location, postcode, preferences and interests
  • Records of page views and music and video plays
  • Other information relevant to customer surveys and/or offers

The Cliburn generally uses the information we gather for our own internal business purposes, to understand your needs, and to provide you with better service. For example, we may use the information for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  •  To periodically send promotional emails about new events, products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for our own market research purposes. We may contact you by email, phone, or mail.
  • We may use the information to customize the website according to our users’ interests.
  • We may provide your information to our third party vendors for The Cliburn’s marketing or promotional purposes.
  • We may share your name and mailing address with non-profit organizations who support and assist other non-profit organizations in marketing and fundraising (as detailed in the “Customer and Donor Lists” and “Disclosure of Your Information” sections below).
  • We will never sell your information to a third party.

Website Visitors. We use cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Unless you change your settings to disable cookies, the file is added and the cookie helps us analyze web traffic. Cookies also allow websites to respond to you as an individual. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We also use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to our customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any identifiable information about you, other than the data you choose to share with us.

The aggregate, non-individually identifiable website traffic and use information, such as the number of hits (visits) per page and popular links and pages, is used by The Cliburn to help us consistently improve the value of our website to users. Clients, Donors and Other Customers. If, while visiting our website, you make a donation, order a product, register for an event, submit a question, or request other information, you will be asked to provide certain information such as name, address, zip code, phone number, and/or email address. In all cases, this information is submitted voluntarily. If you are making a donation or purchase, you may be transferred to one of our authorized payment processors and be asked for credit card information in order to complete your purchase. Similar information may be submitted to us on an order form or registration form. Customer and Donor Lists. Our customer and donor lists are not for sale. We do, however, share information with The Community Arts Alliance (TACA), which collects information from various arts organizations in order to support and publicize the local arts. Specifically, we share the names and mailing addresses of ticket buyers. To find out more about TACA, visit https://taca-arts.org/ and https://taca-arts.org/our-programs/service-programs/trg-artscommunity-network-north-texas/.

We hope that you share The Cliburn’s vision of increasing exposure to the local arts. By being a member of the TACA’s TRG Arts Community Network: North Texas, it allows us to cultivate potential new ticket buyers who love classical music as much as we do and who may be happy to make ticket purchases to Cliburn events. We hope that you will allow us to share your name and address as part of our membership in TACA’s TRG Arts Community Network. However, if you would prefer that we not share your information, you can opt-out of this program. To opt-out of our sharing program, please send an email to generalinformation@cliburn.org and state that you would like to opt-out of ticket buyer information sharing with TACA.

Please note that for ticket buyers with mailing addresses known to The Cliburn to be outside the United States, your information will not be shared as part of the TACA program.

When you visit our website or become a ticket buyer or donor, your name, mailing information or email address will not be sold to a commercial for-profit organization.

Credit Card Account Information. The Cliburn does not maintain any credit card information. Credit card donations or purchases through our website are processed by Authorize.net or Blackbaud Merchant Services. For further details about their privacy practices, please consult our vendors’ privacy and security policies directly, which can be found at https://www.authorize.net/company/privacy/ and https://www.blackbaud.com/privacypolicy.aspx, respectively. When you make a gift to or purchase from The Cliburn, Authorize.net and Blackbaud Merchant Services only share your non-credit card information (such as name, address, phone number, e-mail address, and tax ID, if applicable) with The Cliburn.

Security. Our site has industry standard security measures in place to protect the loss, misuse and alteration of the information under our control. This makes it difficult, but not impossible, for anyone else to intercept the information you send to us. The Cliburn will take commercially reasonable steps to protect your personal information, but cannot guarantee absolute security due to the nature of online information and transactions.

Children’s Privacy

The Cliburn recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. This site is not intended for children under the age of 13. The Cliburn does not target its services or website to children under 13. The Cliburn does not knowingly collect personally identifying information from children under the age of 13.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. The Cliburn may disclose identifiable information when it deems reasonable or necessary to prevent imminent danger or to comply with applicable law or regulation. We may also disclose your information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of The Cliburn, our employees, competitors, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

Your California Privacy Rights

The Cliburn does not sell your information to third parties for their marketing purposes, but may share information with other non-profit organizations as set forth in this privacy policy. If you would like to confirm how the Cliburn uses your information, California Civil Code Section §1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To request the names of such companies and the categories of personal information disclosed, you must make your written request by United States Mail, postage prepaid, addressed to: The Cliburn, 201 Main Street, Suite 100, Fort Worth, TX 76102. Be sure to provide in the request sufficient information to properly identify you and/or the members of your family. The information you provide in your request will be used only to identify the companies, if any, with whom we have shared your personal information. The Cliburn can respond to such requests only if made by United States Mail to this address and not otherwise. The Cliburn will respond to your request by United States Mail.

By using The Cliburn’s website, you agree that The Cliburn, its affiliates, officers, agents, directors and employees are not liable to you for any negligence claims or causes of action arising out of or relating to the use of this website or any information you provide to The Cliburn. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE CLIBURN BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE CLIBURN WEBSITE OR THE CLIBURN’S OPERATION THEREOF, EVEN IF THE CLIBURN HAS BEEN ADVISED OF SUCH DAMAGES.

Email You Receive From Us. To keep you informed, The Cliburn may email you with occasional updates and information. If you do not want to receive email from The Cliburn in the future, please access the “Unsubscribe” link on the bottom of such email communications or send an email to: generalinformation@cliburn.org and indicate that you do not want to receive email.

Terms of Use

This website is owned and operated by The Cliburn. All materials and music posted on this site are subject to copyrights owned by The Cliburn or other individuals or entities. Any reproduction, retransmission or replication of all or part of any document, video, or recording found on this site is expressly prohibited, unless The Cliburn or the copyright owner of the material has expressly granted its prior written consent to reproduce, retransmit or republish the material. All other rights reserved.

The names, trademarks, service marks and logos of The Cliburn appearing on this site may not be used in any advertising or publicity, or otherwise to indicate the organization’s sponsorship of or affiliation with any product or service, without The Cliburn’s prior express written permission.

This website may contain links to other websites and social media platforms that are not under the control of The Cliburn. These links are provided as a convenience to you and The Cliburn is not responsible for the content, policies, or security protocols of any such sites. The inclusion of any such link on The Cliburn website does not imply any approval or endorsement of such linked sites or their operators.

Any claim relating to this privacy policy and terms of use or the operation or use of The Cliburn website or the products and services thereon shall be governed by the laws of the State of Texas without regard to its conflict of law provisions. Venue for any claim shall be brought in a state or federal court having jurisdiction located in Tarrant County, Texas.

Questions or Comments

The Cliburn can be contacted via postal mail at:

201 Main Street, Suite 100
Fort Worth, TX 76102

We can also be reached via email at generalinformation@cliburn.org.

Telephone: 817.738.6536

The Cliburn may change this Internet Privacy Policy and Terms of Use from time to time. If The Cliburn changes this Privacy Policy and Terms of Use it will advise you by revising the “Last Updated” date at the top and any material changes will be posted on the home page of our website for one month after such changes have been made. To be sure you have seen all changes, please check the “Last Updated” date regularly for changes.